Mark Salinas – Insight and Action

Re: Insights and Action

Archive for the ‘Social Tools’ Category

Twitter Tools

Posted by Mark Salinas on October 24, 2008

Do you use Twitter? If you do, some tools that you mind find useful….

A tool for managing your Twitter friends:

http://tweetybot.com

The 100 most popular Twitterers:

http://twittercounter.com/

Who just unfollowed you and what your last Tweet was before you unfollowed them:

http://useqwitter.com/

This is a Twitter app for Blackberry:

http://www.orangatame.com/products/twitterberry/

This is a Twitter app for iphone:

http://twitterforiphone.com/

This is a Twitter app for your Firefox browser:

http://www.naan.net/trac/wiki/TwitterFox

A desktop Twitter app:

http://www.twhirl.org

List of groups Twitterers by subjects.

http://twitterpacks.pbwiki.com/

Upload your pictures to Twitter:

http://twitpic.com

A wordpress plugin for Twitter:

http://alexking.org/projects/wordpress

List of Twitterers by subject

http://www.twellow.com//

What URLS are being posted on Twitter:

http://twitturly.com

Twitterers with the most followers.

http://www.twitterholic.com/

Twitter cookbook with recipes.

http://twitter.com/cookbook

Adobe desktop app for Twitter:

http://www.tweetdeck.com/beta/

You can unfollow people who are not following you.

http://friendorfollow.com/

A Tweetcloud of popular topics on Twitter in real time. Words shrink and grow.

http://www.twitscoop.com/

Similar to Tinyurl – shrinks URLS .

http://twitturls.com/

Schedule tweets to be posted at a later date, also can auto thank and autofollow new followers:

http://www.tweetlater.com/

Twitter icons:

http://thenextweb.org/2008/09/16/twitterkeys-enhance-your-twitter-conversations/

Search Twitter for specific topics:

www.search.twitter.com

Twitter app for OUtlook express – useless for me as a Mac owner –

http://www.techhit.com/OutTwit/

Find Twitterers with a similar interests:

http://crazybob.org/twubble/

Group unfollow all of your unfollowers:

http://dossy.org/twitter/karma/

Follow a conversation between 2 Twitterers.

http://tweet2tweet.com/

Whew! There you have it! Tweet away!

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Posted in Social Tools | Tagged: , , | 7 Comments »

Confident Customer Servive

Posted by Mark Salinas on October 17, 2008

Often our delivery or how we convey a message to an individual could have a big impact on what we are trying to accomplish. When interacting with the customer I believe it is important to offer reassurance and confidence……take ownership.

Some phrases that I offer to a customer when interacting:

1. How may I help?
2. I can solve that issue.
3. I will take responsibility.
4. I am not certain, but I’ll find out.
5. I will keep you updated.
6. I will deliver it on time.
7. The job will be complete.
8. I appreciate your business.

9.Thank you and please <—-always important!

Some simple phrases that will go a long way. Of course one must follow up with results!

The customer is why you go to work. If they go away, you do, too.
-David Haverford

Posted in customer service, Social Tools | Tagged: , | Leave a Comment »

Twitter Why Follow?

Posted by Mark Salinas on July 21, 2008

We have seen many posts on the subject of Twitter. What is Twitter see WTFisTwitter? An article in USA Today states “Twitter’s audience grew to 2 million users in May from 200,000 in May 2007.” Some say Twitter is micro-blogging, others say Twitter is a more expanded version of Instant Messaging see “Twitter is Not a Micro-Blogging Tool.”

Whatever one thinks Twitter is, I have no doubt that it is a powerful tool that can be used to expand ones business, thoughts, message or just a place to have discussion with others about whatever subject is on your mind.

So I posed the question on Twitter: “When an individual follows you, what are your determining factors for a return follow?” @ShamaHyder After the Launch “I usually follow back anyone who follows me. I WILL unfollow if 1)spammer 2) strikes me as a stalker 3) tweets are vulgur.” More insight from @CherylSmith999 Grow Your Twitter Following also To Friend or Not to Friend

A few responses: @christinekambo of This Week in Health “Similar interests, not a weirdo, adds value, intelligence is not optional!” @Nick kionee of Bytes From Reality “main criteria is, do I know any of the people who tweet this person. Then its do they update often, and are they interesting” @JerryThompson of Looking Up “I always check their past twits and their website. I only follow what “I think” is quality.” @erinely of ElyOrganics ” I always read about them to learn more and I check out their website usually, then I hit follow, lots of interesting peeps” @Surrealistique of Deep Thoughts From the Shallow End of the Pool “I usually look for similar interests, ability to relate, ask myself if they seem like someone I can converse with” @Aronado of Aronado “80% humor 20% Entrepreneurial spirit” @chucksimmins of America’s North Shore Journal “Less than 1,000 being followed, interesting bio, frequent tweets, interesting tweets, recent tweets”
@rosyblue “For me, I see if the person and I have a common interest, might learn something or simply is just funny. I don’t like spam ppl at all.”

As you can see, we have various reasons to follow an individual and a variety of perspectives. What are your determining factors for a return follow?

Posted in Social Tools | Tagged: | 12 Comments »