Mark Salinas – Insight and Action

Re: Insights and Action

Archive for the ‘customer service’ Category

Confident Customer Servive

Posted by Mark Salinas on October 17, 2008

Often our delivery or how we convey a message to an individual could have a big impact on what we are trying to accomplish. When interacting with the customer I believe it is important to offer reassurance and confidence……take ownership.

Some phrases that I offer to a customer when interacting:

1. How may I help?
2. I can solve that issue.
3. I will take responsibility.
4. I am not certain, but I’ll find out.
5. I will keep you updated.
6. I will deliver it on time.
7. The job will be complete.
8. I appreciate your business.

9.Thank you and please <—-always important!

Some simple phrases that will go a long way. Of course one must follow up with results!

The customer is why you go to work. If they go away, you do, too.
-David Haverford

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