Mark Salinas – Insight and Action

Re: Insights and Action

Email

Posted by Mark Salinas on May 14, 2008

By Mark Salinas

“Have you had an email with an angry tone” hit your inbox?

In todays world it is important that an employee understands how to use email properly and with professional tact. Often I have seen responses to an email with much opinion and negativity attached, this could be easily misconstrued and backfire.

I believe we all have received an email that “got under our skin.” It would be in human nature to tap the heck out of the keyboard with all your frustration and respond angrily…”how could this person dare send me this?”

“STOP!”

Take a deep breath walk away and gather your thoughts. Upon your return you probably have calmed down a bit…hopefully? If not, try this… type a response on a word document, let it all out. When you are done DELETE it. Feel better?

Now type a response to the email and look it over a few times, I avoid inputting too many opinions if any at all. Try to keep the response to the facts. Acknowledge the persons point and look to add possible solutions. Use we and us often as you want to avoid personal attachment. Keep the tone of your response level, avoid caps. and exclamation points.

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